FAQ

How do I place an order?

Simply select your preferred products, add them to your cart, and proceed to checkout. After completing your order, you will receive an Order Confirmation Email with your order details.

How do I know if my order was successful?

Once your order has been placed successfully, an Order Confirmation Email will be sent to the email address provided during checkout.

If you cannot find the email, please check your spam or junk folder before contacting Customer Support.

Can I change or cancel my order?

Yes. Order changes or cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Once an order enters processing or has been shipped, it can no longer be modified or cancelled.

What payment methods do you accept?

We accept secure payment methods available during checkout.

Available payment options may vary depending on your location and will be displayed at checkout before you complete your order.

Is my payment information secure?

Yes. Payments are processed through secure payment providers. We do not store your complete payment card information.

How do I use a discount code?

Enter your valid discount code in the designated field during checkout and click “Apply” before completing your order.

If the code is valid and applicable to your order, the discount will be reflected in your order total.

How long does shipping take?

Orders are typically processed within 5 business days.

After shipment, delivery usually takes approximately 10–20 business days, depending on the destination, customs clearance, and carrier operations.

How can I track my order?

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking information.

Why hasn't my tracking information updated?

Tracking information may take several days to update after your order has been shipped.

If your tracking information has not updated for an extended period, please contact our Customer Support team for assistance.

What is your return policy?

We accept eligible returns within 14 days after delivery.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

How do I start a return?

Please contact our Customer Support team before returning any product.

Once your return request has been approved, we will provide the applicable return address and return instructions.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us promptly.

Include your order number, a brief description of the issue, and clear photos of the item so we can review your request and provide an appropriate solution.

When will I receive my refund?

Approved refunds are typically processed within 5–15 business days after the returned item has been received and inspected.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Is my personal information protected?

Yes. Your personal information is handled in accordance with our Privacy Policy and applicable privacy practices. Information may be used for purposes such as processing orders, providing customer support, and operating and improving our services.

How can I contact Customer Support?

You can reach our Customer Support team by email:

You can also find our contact information in the order confirmation email sent after your order has been placed successfully.